Katja Forbes, Author at Katja Forbes

Events

CX Asia Week 2024 Promises an Experience Revolution with Fresh Insights and Innovative Focus

Events

Integrating qualitative and quantitative research to transform CX operations

Events

Business As [Un]usual

Design UI/UX

Are Silos Destroying Your Customer Experience?

UI/UX

Optimising The Customer Experience For Business Success

Design

Complacency kills CX: lessons from the Aussie retail meltdown

Technology

4 cutting edge tools for small business

Technology

High-tech CX tools are not just for big brands

Technology

Embracing digital is the antidote to disruption for retailers

UI/UX

Pioneering change in customer experience

UI/UX

Why going back to basics is the best way to build customer trust

Technology

The 5 trends businesses can’t afford to ignore in 2018

Technology

AI for Contact Centers? Try Intelligent support first!

UI/UX

How to design a customer-driven culture

Technology

Is artificial intelligence riddled with bias?

Design

DesignUp 2018 wraps up

Design UI/UX

Designing for a cashless society

Design

F Magazine – Design Pioneer

UI/UX

Creating the ultimate customer-centric environment

UI/UX

Will our manners go the same way as texting?

Events

100 Women of Influence Awards